Call Centre Operator

callcenter

Our call centre operators have a primary position to dispatch vehicles and drivers to meet our customers transportation needs, while delivering the highest level of quality customer service. This position requires control, multi-tasking, superior organizational skills, honesty, strong leadership skills and pleasant phone demeanor. All ages may apply.


EXPERIENCE PREFERRED : Taxi dispatchers, office workers, customer service workers, 911 operators, call centre operators or related experience preferred but not required.

KNOWLEDGE, SKILLS AND ABILITIES :

  • The ideal candidate must have excellent communication skills, a neat appearance, and superb customer focus.
  • Part-time schedule-must be able to work flexible hours to include work availability for weekdays, holidays, and evenings.
  • Must be able to perform routine tasks with minimal supervision.
  • Must have basic computer skills and basic general knowledge of Lambton, Perth, and Huron County areas.
  • Clear speech and pleasant phone demeanor.
  • Reviews manifests provided; schedules and dispatches drivers.
  • Accurately enter information into designated software, as instructed.
  • Fill open runs or make driver or trip reassignments to ensure timely service.
  • Ability to use a multi-line phone system and handle multiple tasks concurrently.
  • Manages On Time Performance by maintaining awareness of open runs and upcoming late trips; making adjustments as necessary.
  • Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, fare collection, and customer cancellations or no-shows.
  • Accurately prepares reports on all activities occurring during their shifts or as requested.
  • Directs drivers through telephone contact and follow procedures with drivers, and reports of incidents.
  • Follows rules and regulations of the company and follows instructions of management and supervisors.
  • Provides transit information to passengers as needed (Providing friendly, professional customer service interaction; answers calls from clients and schedule services).
  • Handles passengers personal property left in the vehicles in accordance to Lost and Found procedures.
  • Properly record driver absences, late arrivals, early departures.
  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.
  • Communicates with Scheduling, Reservations, Operations to ensure service provision.
  • Maintains confidentiality of passenger’s information.
  • Ability to read, comprehend and understand a map, and have basic typing skills.

Join Our Team