Our call centre operators have a primary position to dispatch vehicles and drivers to meet our customers transportation needs, while delivering the highest level of quality customer service. This position requires control, multi-tasking, superior organizational skills, honesty, strong leadership skills and pleasant phone demeanor. All ages may apply.
EXPERIENCE PREFERRED: Taxi dispatchers, office workers, customer service workers, 911 operators, call centre operators or related experience preferred but not required.
KNOWLEDGE, SKILLS AND ABILITIES :
The ideal candidate must have excellent communication skills, a neat appearance, and superb customer focus.
Part-time schedule-must be able to work flexible hours to include work availability for weekdays, holidays, and evenings.
Must be able to perform routine tasks with minimal supervision.
Must have basic computer skills and basic general knowledge of Lambton, Perth, and Huron County areas.
Clear speech and pleasant phone demeanor.
Reviews manifests provided; schedules and dispatches drivers.
Accurately enter information into designated software, as instructed.
Fill open runs or make driver or trip reassignments to ensure timely service.
Ability to use a multi-line phone system and handle multiple tasks concurrently.
Manages On Time Performance by maintaining awareness of open runs and upcoming late trips; making adjustments as necessary.
Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, fare collection, and customer cancellations or no-shows.
Accurately prepares reports on all activities occurring during their shifts or as requested.
Directs drivers through telephone contact and follow procedures with drivers, and reports of incidents.
Follows rules and regulations of the company and follows instructions of management and supervisors.
Provides transit information to passengers as needed (Providing friendly, professional customer service interaction; answers calls from clients and schedule services).
Handles passengers personal property left in the vehicles in accordance to Lost and Found procedures.
Properly record driver absences, late arrivals, early departures.
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.
Communicates with Scheduling, Reservations, Operations to ensure service provision.
Maintains confidentiality of passengers information.
Ability to read, comprehend and understand a map, and have basic typing skills.
